How long will my shipment take?
Please allow 3-4 weeks for all made-to-order pieces.
Vintage items will take 3-4 days.

How much is shipping?
Shipping is a flat rate $7 for standard shipping

Do you require signature on delivery?
Yes, we require signature on delivery for orders greater than $400

What is the last day to order for Christmas delivery?
December 7 is the cut-off date to receive your order by December 24.

Do you cover taxes & duties for international shipments?
No, you will be billed upon delivery by the shipping carrier
All international sales are FINAL

What is your return policy?

If you are for any reason unsatisfied with your item, you may request a return by sending an email and your order number to hello@shop-ren.com within 7 days of receiving your order. The item must be in the same condition as it arrived. Returns incur an additional $7 shipping fee and exchanges are free

Please note - the Michelle ring is custom to size and therefore final sale. All other items can be returned or exchanged

International orders are final sale

How should I take care of my jewelry?

Opals are relatively delicate stones and fairly soft. They are also high in water content and porous, which means they are very sensitive to changes in climate, temperature, and humidity. Avoid wearing opals in extreme temperatures and avoid contact with soap, water, and household cleaners.

Pearls should be cleaned only with a cloth moistened with water and ivory soap. Avoid contact with chlorine or other chemicals such as hair spray.

Jade should be cleaned with a soft cloth dipped in water and mild soap – never steam jade (make sure your jeweler knows this), do not use ultra-sonic jewelry equipment or cleaning solutions, avoid pools/hot tubs, oceans, and frequent showers. If you’re handing dirt and soil, quartz dust in soil is abrasive to the stone.

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